About us

Join the adventure and innovate with a talented team that’s pushing the capabilities of experience management! Empower thousands of tour and activity operators.

Join one of Canada’s top SaaS growth companies. Our mission is to help businesses streamline their booking processes, increase online conversion and enhance customer experiences through our intuitive and robust software solutions. We are committed to driving innovation and supporting our clients in achieving operational excellence. Recently, we have merged with two other leading booking software companies Rezdy and Regiondo, bringing our combined customer total to approximately 15,000 businesses and processing over $10 billion in bookings to date. This is an exciting time to become part of our focused and dedicated team!

About the Job

Are you passionate about technology, enjoy solving problems, and have a keen eye for detail?

We are looking for a Web Integrations Specialist to join our team in ensuring new customers are set up for success as they launch with our online booking platform. In this role, you’ll install our booking software on client websites by setting up anchor tags and CSS to create high-converting eCommerce elements. You'll work with a variety of platforms including custom websites, proprietary systems, and common and uncommon CMS systems such as WordPress, Squarespace, Joomla, and more. This is an entry-level web development position offering extensive growth opportunities and hands-on experience with common website setups in the tours and attractions industry.

We look for people who…

• Do the right thing, lead by their personal integrity
• Are truly customer-focused and proactive with support
• Can execute strategic and meaningful customer interactions
• Go above and beyond - adaptable and flexible in their thinking and processes
• Love team collaboration, knowledge sharing, and aren’t afraid to learn

Some tasks you’ll be taking on

• Integrate booking widgets, call-to-action buttons, and other ecommerce elements on various website platforms (e.g. WordPress, Squarespace, Joomla, Duda)
• Act as an integration expert throughout the customer onboarding process, ensuring all integrations align with customer requirements and brand standards
• Evaluate integrations for SEO enhancement, mobile optimization, and website performance
• Customize user experiences by analyzing user interactions, addressing any conversion blockers, and enhancing content relevance
• Collaborate on large-scale upgrade projects, including migration of widgets to upgraded versions of our software
• Regularly communicate project status updates, risks, and solutions to internal teams and external stakeholders, ensuring transparency throughout the onboarding process

Ideally, you should have

• Ability to communicate clearly and proactively when providing updates and addressing issues
• Comfortable working with HTML, CSS, and minimal JavaScript
• Ability to navigate unfamiliar systems and understand how they work and how to best integrate our software
• Efficient delivery with strong attention to detail and deadlines
• Knowledge of web accessibility guidelines
• Legally authorized to work in the US

Bonus points for

• Experience using tools such as Checkfront, Google Apps, Zendesk, JIRA, HubSpot
• Familiarity with connecting to REST APIs
• Fluency in other languages
• Adobe Photoshop

If you don’t meet all of our requirements exactly or have some gaps in your resume know that we would still love to hear from you! Use your cover letter to tell us about your unique experience - we understand that talent comes from many places and that skills are transferable.

Perks and Benefits

• A company that values work-life balance
• Half-day Fridays during the summer months
• Vacation, personal days, health days, paid volunteer day
• Extended health benefits and EAP program
• Parental benefits
• Professional development allowance
• The chance to be part of a dynamic and innovative company that is making a difference in the tour and activity sector

Values

• Be a trusted guide; We are responsible for finding the right outcomes for our customers and our people. We are consistent and dependable partners to those that rely on us.
• Shape the future; We are relentlessly curious, continually finding ways to innovate and improve the status quo. We create our tomorrow, rather than waiting for it to come to us.
• Be proud of the journey; We practice deep integrity and respect in each decision, interaction, and relationship. We measure ourselves not only by outcomes, but by the path taken together.