Company Description

About IGT1 Lanka

IGT1 Lanka is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company.

At IGT1 Lanka, we partner with global businesses to scale operations, accelerate innovation, and build world-class SaaS platforms through high-quality offshore delivery. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives.

With a team of over 300 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary.

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.

Job Description

WorkWave is a company with a portfolio of professional field service management products, providing SaaS solutions for businesses in the service industry (HVAC, Plumbing & Electrical, Cleaning, Lawn & Landscape, Home Delivery, Logistics & Distribution). We empower these businesses to deliver exceptional customer experiences and grow their customer base on our efficient and easy-to-use platform.

The WorkWave Team is looking for an innovative Business Systems Analyst who wants to be part of a team of creative and talented individuals. Our teams are a mix of technologists, product managers, development engineers, and UI/UX designers, all working together to deliver our vision. You will be a part of our WorkWave team, helping to develop & support the WorkWave products.

Qualifications

• 3+ years hands-on experience working in a Field Service Management (FSM) related industry or similar domain, along with thorough knowledge of working with different Enterprise Business Applications.
• An academic background with a Bachelor’s degree or equivalent in Human Resources, Business or Information Technology.
• Proven ability to lead and influence cross-functional teams, colleagues, customers and partners.
• Strong problem-solving ability, analytical skills and strategic thinking.
• The ability to efficiently engage with key stakeholders while contributing to activities related to product/solution management.
• Excellent communication and presentation skills
• Ability to work independently and within a Global team setting.
• Proficiency in English.
• Experience with design, project management, and productivity software is an advantage.
• Familiarity with Mobile Technologies is a strong plus.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.