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Pender Ventures

Senior Software Development Manager - Site Reliability Engineering

Software Engineering
Posted on Saturday, March 9, 2024
We're hiring a Senior Software Development Manager within our Cloud Engineering team at due to the team's significant expansion and evolving responsibilities. This vital role will provide focused leadership to a team poised for growth, ensuring our AWS-based infrastructure and cloud practices meet the growing needs of our dynamic environment. The ideal candidate will have a solid background in technical leadership, particularly within AWS and Kubernetes environments, and a strong grasp of cloud technologies and practices. If you're ready to lead a dedicated team through transformative growth and technological advancement, we're looking for you!
Like with all positions at Jane, this position is a remote position, allowing you to work anywhere you want across Canada. Building a delighted team who can delight our customers is part of Jane’s DNA. In our most recent company-wide health check, 99% of our team agreed that our founders demonstrate people are important to Jane’s success. On top of that, 98% of our team felt Manager cares about them as human beings and that they are supported when needing to arrange time off from work. We’d never claim to be perfect, but we’re working hard to listen to our people and improve each day.
We really want the people who work at Jane to love being here, so it's important that we start with a bit about what makes our company unique and try to be as transparent as possible. Our values also provide some insights into Jane and hopefully, you’ll have a better idea if this might be the kind of company you want to be part of.
Before we were Jane, our Co-Founders were solving problems for their own clinics not realizing that a few years later, this team would grow to support tens of thousands of healthcare practices in more than 60 countries. Our platform is now helping to modernize the world of practice management software. We enable the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, and billing along with an evolving library of features. You can see more of them here. Although we’ve grown, still to this day, we’re rooted in solving clinics’ problems and making sure we don’t lose sight of Jane’s vision.
We have remained profitable for the past seven years, we’re product-led and growing organically (and responsibly) to the point where 85% of our customer growth is either from customer referrals or word of mouth. Growth like this is unique, especially in the world of SaaS, and it doesn’t happen by chance. We have a brilliant team of over 400 Janers who are doing an amazing job of listening to our customers, building what they need, and providing industry-leading support. We pride ourselves on flexibility & autonomy, some of our team block out their calendars to pick up their children from school (and this is normal at Jane), and we even have a #kids channel in Slack.
We’re not a clock-in clock-out system-type environment. With that being said, we’re not going to paint the picture of a perfect environment either. We’re a company that’s scaling quickly, we have many moving parts, many of us are doing this for the first time and sometimes, we don’t have processes in place or clear views which can require a lot of resourcefulness and a passion for problem-solving.
With all that to say, if you’re looking for an environment where you can grow, stretch yourself, and work with some incredibly talented people on problems that are positively impacting people's lives, Jane could be the place for you.
Compensation Expectations for the Role
Jane’s committed to paying our team members fairly, clearly, and above all, paying for growth. This role has a minimum annual salary of $175,600 and a maximum annual salary of $285,400. As you may have noticed, this salary range is quite large, and this is intentional to account for the growth someone will experience in the role throughout their time at Jane (i.e., from building the skills, to accomplished, to highly proficient, all the way to achieving excellence in the role). When hiring talented folks to join the Jane team, we’ve found that new team members are best set up for success when hired with the expectation of being fully accomplished in the role, which for this role would reflect a salary between $208,600 to $219,500. It's also possible to join Jane at a salary above or below this, which would mean a salary below $208,600 which typically reflects someone who has all the potential to be fully accomplished in the role but doesn't yet possess all the skills required, while a salary above $219,500 is typically for individuals who are currently in this role at Jane and had the opportunity to make a significant positive impact on our customers, product and company with deep Jane knowledge. At Jane, we pay for growth, which means that you’ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.
More information on Jane's benefits package can be found here

The impact you could have...

  • Guide and expand the Cloud Engineering team to ensure our infrastructure remains robust and reliable as we grow, directly supporting the continuity and stability our customers rely on.
  • Craft and execute strategic plans that align with our ambitious goals for 2025, enhancing scalability and security, and enabling our infrastructure to support new market ventures effectively.
  • Lead initiatives to optimize and scale our AWS and Kubernetes platforms, ensuring they meet the needs of our expanding customer base and data demands, resulting in an improved product experience.
  • Enhance team collaboration and bridge communications with other departments, fostering a unified approach towards our product development and customer satisfaction goals.
  • Mentor and develop your team, promoting a culture of continuous improvement and professional growth, contributing to the creation of a more skilled, engaged, and effective engineering workforce.

The experience we feel we need...

  • Demonstrated ability in managing and growing cloud engineering teams, with a particular emphasis on AWS and Kubernetes-based architectures.
  • A solid grasp of cloud services, especially AWS, Kubernetes, and containerization technologies, alongside familiarity with observability tools and practices.
  • A history of scaling infrastructure to bolster growth, improve performance, and maintain high availability and reliability.
  • Knowledgeable in cloud security, data protection, and compliance standards, particularly those pertaining to healthcare and wellness platforms.
  • Proven experience in strategic planning, directing technical initiatives, and ensuring team efforts are aligned with broader company objectives.
  • Strong ability to collaborate with cross-functional teams and communicate complex technical concepts in a clear manner to stakeholders without a technical background.
  • Experience guiding teams through significant organizational changes or transitions, while focusing on mentoring and fostering the development of team members.
  • This position is for a leader who not only excels in their domain but also thrives in managing highly skilled technologists, contributing significantly to priority setting and decision-making processes.
At Jane, we’re committed to fostering an environment that allows you to come to work as your truest self. We believe it’s important to actively recognize, embrace, and celebrate our differences in order to make Jane an inclusive, equitable, and diverse workplace.
We want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves.
We do not tolerate discrimination, prejudice, or oppressive isms of any kind. Employment is decided on the basis of qualifications, merit, experience, and the needs of the Jane community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you.