Employee Experience Coordinator, Facilities
jane.app
Operations
Canada
CAD 52k-78k / year
Posted on Apr 11, 2025
Join Our Mission: Help the Helpers with Jane
Let’s kick things off with a quick intro. Jane is a team that’s all about fostering growth, spreading delight, and serving our healthcare community. We’re looking for people who are ready to jump in and join us as we simplify the lives of healthcare practitioners and patients every day.
At Jane, success means collaborating with your team, delivering an aligned result with efficiency and quality, communicating clearly and openly, and embracing continuous improvement. And guess what? Jane is a remote-first company, so every role, including this one, gives you the freedom to work from anywhere in Canada.
Your Role in Our Journey
We’re looking for a Employee Experience Coordinator, Facilities who’s all about making the remote and in-person office a welcoming, organized, and engaging place to work. If you love keeping things running smoothly, planning events, and adding thoughtful touches that make people feel at home, this role is for you.
You’ll have support as you ramp up, but we’re looking for someone who can take ownership and bring fresh ideas to enhance the in-office experience.
This role is based at our North Vancouver HQ and requires daily in-person presence from 8am–4pm, Monday through Friday, with flexibility to arrive earlier or stay later when there are events that require it. You’ll be the anchor that helps make our shared spaces ready for intentional use—gatherings, events, drop-ins, and visits from our remote teams—while also keeping the office informative and well-organized for those who work from HQ regularly or pop in occasionally.
You’ll also play a role in supporting remote employee engagement, ensuring those who aren’t in-office still feel connected to our culture and cared for.
Learn More About Us
We're founder-led, which means we live our values while maintaining a clear vision for the future. Our product enables the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, secure payments and billing along with an evolving library of features. You can see more of them here.
We're a company that is growing rapidly, and with that comes the challenge of navigating an environment with many moving parts, often without a clear-cut path laid out in front of us. If you're the kind of person who gets a kick out of being resourceful and loves solving problems, we would love to hear from you.
No doubt, Jane's a special place to work. There is autonomy and flexibility to help integrate work into your life in a way that makes sense for you. Need to block out time to pick up the kids? Go for it. That's normal here. And yes, we have a Slack channel for parents, but we've also got channels dedicated to plants, furry friends, food, pride, wellness - you get the idea! While we love to connect virtually, the Jane team also connects in person throughout the year.
We believe in collaboration, humility, and keeping a growth mindset. We're looking for people who can embrace our way of working, which often means being flexible and open to change. So, if after reading this, you feel excited about the opportunity — all in the name of helping those who help others — reach out to us to learn more.
You can also learn more about Jane as a company and a product by checking out our Glassdoor reviews and our Capterra Reviews
If you're excited by our growth, ready to contribute to a challenging yet rewarding environment, and eager to be a disruptor alongside a team of talented individuals, we’d love to hear from you!
The Impact You Could Have:
- Lead the charge on in-office events that bring people together and energize our space. Plan and run events for up to 100 people, including setup, AV coordination, catering, and cleanup. Collaborate with teams to create fun, inclusive, and engaging experiences.Prep rooms, help return the office to its normal state post-event, and work with managers to ensure team accountability. Partner with IT and event organizers to support hybrid participation and virtual accessibility. Build scalable systems to support the evolving nature of office events as we grow.
- Create a welcoming and well-run HQ where employees and visitors feel comfortable, informed, and supported. You’ll be the reason the lights are on, the coffee is stocked, and the vibe is just right.
- Own the heartbeat of our office operations. Managing vendors, supplies, space setup, and smooth day-to-day functioning so others can focus on their work.
- Lead the charge on in-office events, working closely with IT to ensure smooth AV setup and hybrid functionality. Your clear communication, early planning, and proactive collaboration will be key to delivering great experiences without last-minute surprises. You'll help bring our space to life for town halls, celebrations, and team gatherings.
- Champion delight and connection. From cozy corners to seasonal decor to thoughtful welcome touches, your ideas will turn spaces into experiences that spark joy and belonging.
- Run our 'Office Days' initiative and bring remote-first teams together in meaningful ways—helping organize co-working moments across locations that build team connection and in-person collaboration.
- Keep our people safe and informed by managing safety checks, maintaining compliance records, carrying out any office security processes, and ensuring our shared spaces stay clean, clear, and aligned with company guidelines.
- Be a steady, visible presence at HQ. This is a hands-on, highly visible role—you’ll often be on your feet, flexing your schedule to support early morning setups, end-of-day cleanups, or unexpected needs. If you thrive at the center of the action and enjoy bringing order and delight to fast-moving days, this role was made for you.
The Experience We Feel We Need:
- A community builder at heart—you want people to feel like they belong and have a great experience at work, whether they're in-office daily or visiting from afar.
- 1-2+ years in office coordination, facilities, event planning, or a similar experience where you’ve kept things running smoothly.
- Comfortable managing vendors, supplies, and facilities logistics to keep spaces stocked, functional, and beautiful.
- Experience organizing events of all sizes, from small team meetups to company-wide gatherings — with a focus on thoughtful details and smooth execution.
- Strong communication skills — written, verbal, and visual. You can draft messages, post updates, present in Huddle, and adapt your tone to the message and audience.
- A proactive self-starter who thrives in both structured and open-ended moments. You’re energized by being the one who sees what needs doing — and does it.
- Exceptionally organized and reliable. You can juggle multiple moving pieces, manage your time effectively, and stay on top of the details without dropping the ball.
- A people person who builds relationships easily and knows how to create connection—whether in person or remotely.
- Comfortable working independently but collaborative by nature — you loop in the right people and close the loop when things are done.
- Creative and curious — you love bringing new ideas to the table and adding thoughtful touches that go above and beyond.
Compensation Expectations for the Role
Jane’s committed to paying our team members fairly, clearly, and above all, paying for growth. This role has a minimum annual salary of $52,000 and maximum annual salary of $78,000. As you may have noticed, this salary range is quite large, and this is intentional to account for the growth someone will experience in the role throughout their time at Jane (i.e., from building the skills, to accomplished, to highly proficient, all the way to achieving excellence in the role). When hiring talented folks to join the Jane team, we’ve found that new team members are best set up for success when hired with the expectation of being fully accomplished in the role, which for this role would reflect a starting salary of $61,800.
It's also possible to join Jane at a salary above or below this, which would mean a salary below $61,800 typically reflects someone who has all the potential to be fully accomplished in the role but doesn't yet possess all the skills required, while a salary above $61,800 is typically for individuals who are currently in this role at Jane and had the opportunity to make a significant positive impact on our customers, product and company with deep Jane knowledge. At Jane, we pay for growth, which means that you’ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.
Paying clearly is one of our compensation fundamentals to help folks build trust in the compensation process at Jane. To better understand Jane’s compensation fundamentals and how this range is determined, click on this link here for a short video walkthrough of how it all works! We also welcome you to ask as many questions as you’d like about compensation throughout the interview process to ensure you feel confident and build trust through the process.