About Traction Complete
At Traction Complete, we empower our customers with great technology. Built on the Salesforce platform, we enable some of the world's largest companies, like Zoom, to deliver exceptional services and achieve their missions. At our core, we are driven by a strong desire to support and uplift our clients.

Traction Complete has been honoured as one of Forbes' Top Startups and a Great Place to Work. We take immense pride in our product development, outstanding customer service, and the strong relationships we build with our partners and clients.

Community is at the heart of everything we do. We’re seeking individuals who are eager to join a dynamic team of engaged professionals who view business as more than just a means to generate revenue. We’re passionate about making a positive impact on our customers' lives through innovative solutions and genuine care.

As part of our Traction team, you'll experience a strong sense of camaraderie. We support one another through challenges, celebrate each other's successes, and grow together in an environment where collaboration and shared achievements drive our collective success.

If you're looking for a workplace where your contributions are genuinely valued and your growth is supported by a team that truly cheers you on, you've landed on the right page.

About you

Are you a creative storyteller and an enthusiastic networker? Do you have a knack for bringing people together and creating memorable experiences? As our Community and Events Manager, you will play a vital role in building and engaging our community of customers, partners, and advocates in our social channels and through events. You will be responsible for planning and executing online and in-person events that resonate with our audience and drive brand loyalty.

If this sounds like you, keep reading.

What you’ll be doing

Community & Relationship Building:

• Keep up with topical conversations on our social channels, respond to comments, engage with influencers and other businesses on behalf of Traction Complete and its team

• Take part and engage with our ICP in related Slack communities to build brand awareness and education

• Building genuine bonds with community partners, influencers, and customers to understand their motivations and aspirations, and cultivating trust within the community

• Collaborate with the marketing team to build engage and delight programs for our customers

• Future? Helping set up our own community based on learnings from other community engagement

Events Management:

• Collaborate with marketing, sales, product, and customer success teams to conceptualise and develop event themes, formats, and agendas ensuring they resonate with our community's interests and needs

• Conduct venue research, selection, and negotiations to deliver memorable experiences

• Manage event budgets, timelines, and resources to deliver projects within scope and on time

• Coordinate with internal stakeholders, guest speakers and external vendors for logistics, catering, AV, speaking and other services

• Oversee the production of all event collateral, including signage, invitations, programs, and digital materials in partnership with our internal design team and external vendors

• Manage AV production, stage design, and technical requirements to deliver high-quality attendee experiences in-person and via Zoom

• Create detailed project plans and maintain regular progress updates for stakeholders

• Gather and analyze feedback from community members and event attendees to continuously improve our offerings and enhance user experience

Qualifications:

• 3+ years of experience in community management, event planning, or a similar role, preferably in the SaaS industry.

• Exceptional communication and interpersonal skills, with a passion for building relationships.

• Strong organizational skills and ability to manage multiple projects simultaneously.

• Proficiency in using community management tools, event platforms, and social media.

• A creative mindset with a keen eye for detail and a passion for delivering exceptional experiences.

Compensation

Our market data is refreshed on an annual basis to reflect the most current market conditions.The starting salary band for this role is $70,000 - 80,000 CAD.

Starting salaries will vary within this range based on experience, skill level, and internal equity related to the role. In addition to base salary, the total compensation package may include additional components such as equity, and benefits.

If you’re interested, so are we! Send your resume our way, and we’ll reach out to you if we are interested in moving forward.

We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Please note, employment is contingent on successful completion of background and reference checks.