Who we are

At Traction Complete, we empower our customers with great technology. Built on the Salesforce platform, we enable some of the world's largest companies, like Zoom, to deliver exceptional services and achieve their missions. At our core, we are driven by a strong desire to support and uplift our clients. Traction Complete has been honored as one of Forbes' Top Startups and a Great Place to Work. We take immense pride in our product development, outstanding customer service, and the strong relationships we build with our partners and clients.

Community is at the heart of everything we do. We’re seeking individuals who are eager to join a dynamic team of engaged professionals who view business as more than just a means to generate revenue. We’re passionate about making a positive impact on our customers' lives through innovative solutions and genuine care. As part of our Traction team, you'll experience a strong sense of camaraderie. We support one another through challenges, celebrate each other's successes, and grow together in an environment where collaboration and shared achievements drive our collective success. If you're looking for a workplace where your contributions are genuinely valued and your growth is supported by a team that truly cheers you on, you've landed on the right page.

What You Will Be Doing

As our IT Systems Administrator, you'll be the backbone of our IT operations, ensuring our systems run smoothly and securely. You will:

• Team Leadership and Management:

  • Build and manage a growing team that will execute the day-to-day operations of IT (service desk, onboarding, offboarding, hardware purchase orders, data backups, etc.).

  • Ensure operational excellence and consistency across IT & IS.

• IT Operations:

  • Execute day-to-day IT operations (such as help desk duties) as required.

• Salesforce Administration:

  • Manage user accounts, profiles, and permissions.

  • Maintain data integrity and perform regular data backups.

  • Troubleshoot Salesforce issues and provide support to users.

  • Implement and manage integrations with other systems.

• Employee Onboarding/Offboarding:

  • Provision and configure laptops and mobile devices for new employees.

  • Set up user accounts and access to systems and applications.

  • Manage the offboarding process, including revoking access and recovering company assets.

• Endpoint Management and Security:

  • Install and maintain operating systems and software on employee devices.

  • Implement and manage security tools, including antivirus, firewalls, and endpoint detection and response (EDR).

  • Ensure compliance with security policies and best practices.

• AWS Administration:

  • Manage and monitor our AWS-hosted infrastructure and applications.

  • Ensure the availability, performance, and security of our cloud environment.

  • Implement cost optimization strategies.

• Vendor Management and Procurement:

  • Work with the executive team to determine the best strategy for vendors to meet all departmental needs while remaining cost-effective.

  • Manage vendor relationships, including implementation, renewals, and licensing of many SaaS products.

  • Perform due diligence on IT vendors and service providers.

  • Negotiate contracts and manage vendor relationships.

  • Maintain an inventory of IT assets and software licenses.

• Technical Support:

  • Provide timely and effective technical support to employees.

  • Troubleshoot and resolve hardware, software, and network issues.

  • Develop and maintain IT documentation and knowledge base articles.

• Security and Compliance:

  • Own, implement, and manage security procedures, including but not limited to SOC2 compliance, e.g., Determining and conducting recurring audit processes.

  • Define and enforce IT policies.

  • Experience managing a compliance program such as HIPAA, SOC2, or PCI DSS.

  • Create and test disaster recovery procedures.

Skills

Tractionites come from a variety of backgrounds, and we are eager to find people that are from non-traditional backgrounds. Typically, we find that people are successful in this role when they have:

• Experience: 5+ years of experience in Information Technology roles, with 2+ years in a leadership position.

• Salesforce Expertise: Hands-on experience with Salesforce administration, including user management, security, and data management.

• Cloud Savvy: Familiarity with cloud computing concepts and experience with AWS services.

• Security Focus: Strong understanding of IT security best practices and experience with security tools. Security-related certification from accredited organizations (e.g., CompTIA or ICS2).

• Technical Proficiency: Ability to troubleshoot and resolve hardware, software, and network issues.

• Endpoint Management: Experience with managing and securing employee devices.

• Vendor Management: Ability to perform due diligence, negotiate contracts, and manage vendor relationships.

• Communication Skills: Strong communication and relationship-building skills, especially with external partners. Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.

• Problem-Solving: Strong analytical and problem-solving skills.

• Organization: Strong organizational ability to keep projects on track and to ensure a strong discipline of documentation exists in the IT organization. Ability to manage multiple tasks and prioritize effectively.

Bonus Points

• Bonus points if previous experience in scaling up an organization.

• Experience with scripting languages (e.g., Python, Bash).

• Relevant certifications (e.g., Salesforce Administrator, AWS Certified Cloud Practitioner, CompTIA Security+).

Compensation

Our market data is refreshed on an annual basis to reflect the most current market conditions. The starting salary band for this role is $100 - $130 CAD.

Starting salaries will vary within this range based on experience, skill level, and internal equity related to the role. In addition to base salary, the total compensation package may include additional components such as equity and benefits.

If you’re interested, so are we!

Send your resume our way, and we’ll reach out to you if we are interested in moving forward.

Deadline to apply is March 25th, 2025.

We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. Please note, employment is contingent on successful completion of background and reference checks.