IT Systems Administrator
Traction Complete
Who we are
At Traction Complete, we empower our customers with great technology. Built on the Salesforce platform, we enable some of the world's largest companies, like Zoom, to deliver exceptional services and achieve their missions. At our core, we are driven by a strong desire to support and uplift our clients. Traction Complete has been honored as one of Forbes' Top Startups and a Great Place to Work. We take immense pride in our product development, outstanding customer service, and the strong relationships we build with our partners and clients.
Community is at the heart of everything we do. We’re seeking individuals who are eager to join a dynamic team of engaged professionals who view business as more than just a means to generate revenue. We’re passionate about making a positive impact on our customers' lives through innovative solutions and genuine care. As part of our Traction team, you'll experience a strong sense of camaraderie. We support one another through challenges, celebrate each other's successes, and grow together in an environment where collaboration and shared achievements drive our collective success. If you're looking for a workplace where your contributions are genuinely valued and your growth is supported by a team that truly cheers you on, you've landed on the right page.
What You Will Be Doing
As our IT Systems Administrator, you'll be the backbone of our IT operations, ensuring our systems run smoothly and securely. You will:
- IT Operations:
- Execute day-to-day IT operations (such as help desk duties) as required.
- Employee Onboarding/Off-boarding:
- Provision and configure laptops and mobile devices for new employees.
- Maintain an inventory of IT assets and software licenses.
- Set up user accounts and access to systems and applications.
- Manage the off-boarding process, including revoking access and recovering company assets.
- Endpoint Management and Security:
- Install and maintain operating systems and software on employee devices.
- Implement and manage security tools, including antivirus, firewalls, and endpoint detection and response (EDR).
- Ensure compliance with security policies and best practices.
- Technical Support:
- Provide timely and effective technical support to employees.
- Troubleshoot and resolve hardware, software, and network issues.
- Develop and maintain IT documentation and knowledge base articles.
- Gaining Experience:
- Potential for growth in role and career, working with leadership on IT-related tasks such as
- Vendor Management and Procurement
- SOC2 Compliance
- Salesforce and AWS administration
- Leadership opportunities
- Potential for growth in role and career, working with leadership on IT-related tasks such as
Skills
Tractionites come from a variety of backgrounds, and we are eager to find people who are from non-traditional backgrounds. Typically, we find that people are successful in this role when they have:
Experience: 5+ years of experience in Information Technology roles
Organization: Strong organizational ability to keep projects on track and to ensure a strong discipline of documentation exists in the IT organization. Ability to manage multiple tasks and prioritize effectively.
Security Focus: Strong understanding of IT security best practices and experience with security tools.
Technical Proficiency: Ability to troubleshoot and resolve hardware, software, and network issues.
Endpoint Management: Experience with managing and securing employee devices.
Communication Skills: Strong communication and relationship-building skills, especially with external partners. Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.
Problem-Solving: Strong analytical and problem-solving skills.
Bonus Points
Bonus points if previous experience in growing organizations
Experience with scripting languages (e.g., Python, Bash)
Relevant certifications (e.g., AWS Certified Cloud Practitioner, CompTIA Security+).
Compensation
Our market data is refreshed on an annual basis to reflect the most current market conditions. The salary band for this role is $80,000 - 105,000 CAD.
Starting salaries will vary within this range based on experience, skill level, and internal equity related to the role. In addition to base salary, the total compensation package includes additional components such as equity, and benefits.
If you’re interested, so are we! Send your resume our way, and we’ll reach out to you if we are interested in moving forward.
We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.
Please note, employment is contingent on successful completion of background and reference checks.
Deadline to apply Sunday, April 6th at 12pm PT.