As our Quality Assurance Analyst, you savor the opportunity to experiment with new projects and ‘look for trouble’ while doing so. You’re a lover of detail but still have a handle on the big picture, and you excel at tracking processes to keep your teammates in the loop and on track.

Who We Are

At Traction Complete, we empower our customers with great technology. Built on the Salesforce platform, we enable some of the world's largest companies, like Zoom, to deliver exceptional services and achieve their missions. At our core, we are driven by a strong desire to support and uplift our clients.

Traction Complete has been honored as one of Forbes' Top Startups and a Great Place to Work. We take immense pride in our product development, outstanding customer service, and the strong relationships we build with our partners and clients.

Community is at the heart of everything we do. We’re seeking individuals who are eager to join a dynamic team of engaged professionals who view business as more than just a means to generate revenue. We’re passionate about making a positive impact on our customers' lives through innovative solutions and genuine care.

As part of our Traction team, you'll experience a strong sense of camaraderie. We support one another through challenges, celebrate each other's successes, and grow together in an environment where collaboration and shared achievements drive our collective success.

If you're looking for a workplace where your contributions are genuinely valued and your growth is supported by a team that truly cheers you on, you've landed on the right page.

Skills

Tractionites come from a variety of backgrounds, and we are eager to find people that are from non-tradition

• Bachelor’s degree and/or related experience in computer science
• 5+ years in a QA role, with at least 2 of those years in the Salesforce world
• Solid experience creating test plans, test cases, and test strategies
• Accuracy and excellent attention to detail (this means that your error rate is minimal, and you don’t let small details slip by)
• Excellent verbal and written communication skills – able to work with and communicate clearly with product managers, developers, and sales users
• Ability to structure and analyze requirements into discrete test procedures
• A desire to help and share knowledge with others; caring for peers and their overall well-being
• Reliable and able to get things done under important deadlines in a fast-paced environment, and able to adjust to changing priorities and timelines
• Demonstrate a willingness and tenacity to finish what you’ve started and maintain a can-do attitude about your work and traction
• Basic knowledge of HTML, JavaScript, or Node.js

Nice to Have

• Experience with the Salesforce Platform, specifically: Sales Cloud, Layouts, record types, reports and dashboards

• Basic knowledge of HTML and JavaScript/Node.js

• Experience with writing and using automated web testing frameworks such as Selenium, Jasmine, or Mocha

• Experience using continuous integration/delivery technologies like Travis CI, Bitbucket Pipelines, Heroku, or AWS

What You Will Be Doing

• Improve the quality of Traction’s data products by executing and helping to set up best-in-class testing procedures for our company to follow

• Create best practice test strategies and cases for Traction’s data products

• Work closely with product development team to determine, plan, execute, and document test cases

• Increase customer satisfaction by decreasing the number of client-reported bugs over time

Job Outcomes

• Admin certified within 3 months

• Execute test cases and provides debugging support within first week

• Create high-quality test plans derived from requirements within the first 30 days

• Provide input on quality process at Traction Complete by 3 months

• Benchmark the number of customer-reported bugs and decrease defects within 6 months

Compensation
Our market data is refreshed on an annual basis to reflect the most current market conditions. The starting salary band for this role is $70K-$90K commensurate with experience.

Starting salaries will vary within this range based on experience, skill level, and internal equity related to the role. In addition to base salary, the total compensation package includes additional components such as equity and benefits.

How to Apply

If you’re interested, so are we! Send your resume our way, and we’ll reach out to you if we are interested in moving forward. Deadline to apply: Monday, April 7th at 11:59 p.m. (PST).

We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Please note, employment is contingent on successful completion of background and reference checks.