*This role is open to remote based candidates based in Canada with a preference for Pacific Time based individuals*

We’re looking for a Business Analyst -Y-CRM Implementation to join our Product team and be part of our next stage of growth. As our Business Analyst, you will be working on the Y-CRM team to support our small to midsize YMCA clients. Your focus will be understanding our customers’ business processes, establishing yourself as a trusted advisor during implementation. You’ll work closely with the implementation team to solve any challenges our clients face, helping us to ensure a smooth transition to Y-CRM.

Who we are:

Traction Rec empowers customers with great technology. Built on the Salesforce platform, we enable YMCA’s, Jewish Community Centers (JCC’s), and Boys & Girls Clubs of America (BGCA) to deliver their services and achieve their missions. At the heart of Traction Rec is our desire to support non-profit community centers and the amazing good they do.

Traction Rec has been recognized by Salesforce as Nonprofit Sales Partner of the Year and ISV Partner of the Year. Traction Rec takes pride in the development of product and services, and building strong relationships with partners and customers.

At our core, we love community. We are looking for people who want to join an active group of engaged individuals who see business as more than just a vehicle to make money. We care about our people, wider community, and planet. We welcome you to experience a vibrant personal and professional journey by joining our diverse team.

Skills

Traction Rec’rs come from a variety of backgrounds, and we are eager to find people that are from diverse backgrounds. For this role, you might have:

• 3+ years of experience as a Business Analyst, preferably within a software or professional services context.
• 2+ years of experience working in an external client facing role, with experience documenting current state and future state processes and gathering functional requirements
• Experience making complex workflows and processes easy to understand, train, and remember
• Proven capability in facilitating the discovery phase of major projects, including requirement documentation, gap analysis, and roadmap prioritization.
• Exceptional problem-solving skills, with a knack for translating complex technical solutions into manageable processes.
• Collaborated with a variety of stakeholders to breakdown and streamline business processes, identify and address risks, and implement process improvements
• Strong understanding of the customer perspective during systems migration, process changes, and new technology onboarding
• Bonus points if:
  • You’ve worked in nonprofit or community center industries
  • You’re a results-oriented person who likes to roll up their sleeves to get things done.
  • You’re energized by a fast-paced environment.

What You Will Be Doing

• Lead the end-to-end analysis and documentation process for implementing our SAAS product across our small to midsize clients.
• Collaborate across departments to integrate client needs with product capabilities, facilitating smooth and efficient project rollouts.
• Engage directly with clients to understand and document their unique challenges and requirements, acting as a key liaison between clients and our internal teams
• Aid customers with managing complex business process change, documenting and guiding them through alternative process options
• Train and support internal team members on business analysis process and asset recommendations
• Creating hand-off and user documentation and communication to clients and internal teams.
• Travel to clients (Must be able to travel in Canada and US, without restriction)

Compensation

At Traction Rec, we are committed to a fair, market-based and equitable compensation structure. Our market data is refreshed on an annual basis to reflect the most current market conditions.

The starting salary band for this role is $80,000-$95,000. Starting salaries will vary within this range based on experience, skill level, and internal equity of the role.

Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.

If you’re interested, so are we! Send your resume our way, and let's chat.

At Traction Rec, we believe that diversity and inclusion are essential to our success. We are committed to building a team that reflects the diversity of the communities we serve, and we actively seek and welcome candidates from all backgrounds. Our hiring process is designed to be fair, welcoming, and respectful to all candidates, regardless of race, ethnicity, religion, gender, sexual orientation, age, ability, or any other characteristic protected by law. We believe that diversity brings unique perspectives and experiences that can enhance our team and drive innovation, and we are committed to providing equal opportunity and support to all candidates. We encourage everyone to bring their authentic selves to the interview process and join us in building a diverse and inclusive culture at Traction Rec.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Please note that employment is contingent on the successful completion of background and reference checks.