*This role is open to remote based candidates based in Canada, with a preference for PST/EST*

We’re looking for an Implementation Specialist to join our team and be part of our next stage of growth. As an Implementation Specialist, your top priority is to lead our customers through the technical steps required in a Salesforce system migration. This includes understanding business requirements and processes, leading the customers and other project team members to the optimal solution, as well as documenting and communicating the design to foster a successful go live and transition. Additionally, this role is required to demo existing product functionality, configure the product, build custom solutions, as well as manage environments and deployments through the implementation cycle.

Who we are

At Traction Rec, community is at the heart of everything we do. We empower nonprofit organizations like YMCAs, Jewish Community Centers (JCCs), and Boys & Girls Clubs of America (BGCA) to strengthen their communities through great technology built on the Salesforce platform. By enabling these organizations to deliver their services more efficiently, we help them focus on creating meaningful connections and driving positive change where it matters most.

We believe that business is a powerful force for good. As part of this belief, we’ve committed to the Pledge 1% for the Planet, dedicating 1% of our time, product, profit, or equity to supporting environmental and community causes. This commitment reflects our dedication to creating a positive impact that extends beyond technology.

Our passion for community and innovation has earned us recognition, including:

• Salesforce Nonprofit Sales Partner of the Year and ISV Partner of the Year
• Globe & Mail's Top Growing Companies of 2024
• Deloitte's Technology Fast 50 winner
• Deloitte's Technology Fast 500 winner

At Traction Rec, we live our values: Community, Authenticity, Impact, Fun, and Growth. As a Living Wage Certified employer in British Columbia, we are dedicated to supporting not just the communities we serve but also the people who make it all happen—our team.

If you’re passionate about making a difference and want to join a company that puts community first, we’d love to have you on this journey with us. Together, let’s create stronger, healthier, and more connected communities.

Skills

Traction Rec’rs come from a variety of backgrounds, and we are eager to find people that are from diverse backgrounds. For this role, you might have :

• Degree/diploma in Business, Information Systems or equivalent experience
• 2+ years technology, consulting and/or internal technology management experience
• Experience in Salesforce configuration and integrated 3rd party products
• Technical or process design acumen to translate business requirements and pain points into functional designs
• Advanced spreadsheet skills (formulas, data cleansing, and data manipulation)
• Effective independent time management and prioritization specifically because of a fast paced, remote working environment
• Excellent listening and communication skills to foster an effective working relationship with project team members and customers
• What will make you stand out:
  • Salesforce certifications
  • Billing, Finance, Accounting, and Payments experience
  • Experience with Conga or SDocs
• Bonus points if you’ve worked with nonprofit community centers such as YMCAs

What You Will Be Doing

• Understanding existing Traction Rec / Integrated Partner product capabilities and limitations with the goal of helping the client navigate to the best use of the out of the box offerings
• Navigating business requirements and proposing functional designs with the goal of maximizing the use of native / declarative Salesforce solutions
• Make business process improvement recommendations in collaboration with other project team members
• Leading best practices for designing, developing, testing, and deploying new functionality
• Setting up and guiding customers through environment management and deployment best practices
• Analyzing, transforming, and loading data
• Navigating and configuring Salesforce’s Security Model
• Recommending and building Reports and Dashboards
• Collaborating with the Customer Support team to assist clients after go lives
• Travel to clients (Must be able to travel in Canada and US, without restriction)

Compensation

At Traction Rec, we are committed to a fair, market-based and equitable compensation structure. Our market data is refreshed on an annual basis to reflect the most current market conditions.

The starting salary band for this role is $75,000-$85,000. Starting salaries will vary within this range based on experience, skill level, and internal equity related to the role.

Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.

If you’re interested, so are we! Send your resume our way, and let’s chat.

At Traction Rec, we believe that diversity and inclusion are essential to our success. We are committed to building a team that reflects the diversity of the communities we serve, and we actively seek and welcome candidates from all backgrounds. Our hiring process is designed to be fair, welcoming, and respectful to all candidates, regardless of race, ethnicity, religion, gender, sexual orientation, age, ability, or any other characteristic protected by law. We believe that diversity brings unique perspectives and experiences that can enhance our team and drive innovation, and we are committed to providing equal opportunity and support to all candidates. We encourage everyone to bring their authentic selves to the interview process and join us in building a diverse and inclusive culture at Traction Rec.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Please note that employment is contingent on the successful completion of background and reference checks.