*This role is open to remote based candidates based in Canada, with a preference for PST/EST*

We’re looking for a Project Manager to join our team and be part of our next stage of growth. As our Project Manager, you are the conduit between our clients and the Professional Services team. You bring your experience with and passion for non-profits to deliver solutions that drive impact. Your top priority is to build strong and trusting relationships with our customers and drive projects to success. Your day is filled with variety as you work with clients and internal stakeholders to ensure projects stay on time and on budget and facilitate client success.

Who we are

At Traction Rec, community is at the heart of everything we do. We empower nonprofit organizations like YMCAs, Jewish Community Centers (JCCs), and Boys & Girls Clubs of America (BGCA) to strengthen their communities through great technology built on the Salesforce platform. By enabling these organizations to deliver their services more efficiently, we help them focus on creating meaningful connections and driving positive change where it matters most.

We believe that business is a powerful force for good. As part of this belief, we’ve committed to the Pledge 1% for the Planet, dedicating 1% of our time, product, profit, or equity to supporting environmental and community causes. This commitment reflects our dedication to creating a positive impact that extends beyond technology.

Our passion for community and innovation has earned us recognition, including:

• Salesforce Nonprofit Sales Partner of the Year and ISV Partner of the Year
• Globe & Mail's Top Growing Companies of 2024
• Deloitte's Technology Fast 50 winner
• Deloitte's Technology Fast 500 winner

At Traction Rec, we live our values: Community, Authenticity, Impact, Fun, and Growth. As a Living Wage Certified employer in British Columbia, we are dedicated to supporting not just the communities we serve but also the people who make it all happen—our team.

If you’re passionate about making a difference and want to join a company that puts community first, we’d love to have you on this journey with us. Together, let’s create stronger, healthier, and more connected communities.

Skills

Traction Rec’rs come from a variety of backgrounds, and we are eager to find people that are from diverse backgrounds. For this role, you might have :

• Bachelor's degree in business or related field, or equivalent experience.
• 3-5 years in B2B client-facing roles managing technology and business change projects, ideally with a focus on SaaS product implementation.
• Experience working with non-profit organizations - particularly YMCAs, JCCs, community centers and parks and rec/public sector - and hands-on experience with a CRM or nonprofit industry software products.
• Strong understanding and use of project management methodologies and best practices, with relevant certifications (e.g., CAPM, PMP) preferred.
• Proven ability to build strong client relationships, interact with customers’ executives, manage and set client expectations, demonstrate strategic understanding of business needs, and successfully position solutions with customers.
• Ability to manage multiple projects simultaneously while adhering to deadlines and project timelines.
• Strong problem-solving and business analysis skills, and the ability to anticipate and address project challenges.
• Demonstrated success managing client escalations and developing effective resolution plans.
• Excellent communication and presentation skills, with the ability to convey complex information clearly to various stakeholders.
• Strong collaboration and team building skills, with the ability to work with all levels and roles of an organization
• Proficiency in change management principles and practices, including the ability to develop and execute change management plans.
• What will make you stand out:
  • Experience working with Salesforce and Salesforce certifications
  • Billing, Finance, Accounting, and Payments experience
    

What You Will Be Doing

• Collaborate with internal and external teams to develop project plans, defining scope, objectives, timelines, and resource allocation to ensure successful delivery.
• Serve as the primary point of contact to manage expectations, provide updates, and address concerns throughout the project lifecycle.
• Partner with technical project team members to translate business requirements into technical solutions.
• Oversee testing process, including User Acceptance Testing (UAT), to validate system functionality
• Identify potential risks and issues, develop and implement mitigation strategies to ensure project continuity and success.
• Plan and execute change management strategies to ensure minimal disruption and high end user adoption.
• Conduct business analysis to ensure solutions meet objectives and align with business needs.
• Manage issue resolution and handoff to support teams after project go-live.
• Collaborate with internal teams to ensure cohesive project delivery and identify areas for improvement.
• Travel to clients (must be able to travel in Canada and US, without restriction).

Compensation

At Traction Rec, we are committed to a fair, market-based and equitable compensation structure. Our market data is refreshed on an annual basis to reflect the most current market conditions.

The starting salary band for this role is $80,000-$90,000. Starting salaries will vary within this range based on experience, skill level, and internal equity related to the role.

Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.

If you’re interested, so are we! Send your resume our way, and let’s chat.

At Traction Rec, we believe that diversity and inclusion are essential to our success. We are committed to building a team that reflects the diversity of the communities we serve, and we actively seek and welcome candidates from all backgrounds. Our hiring process is designed to be fair, welcoming, and respectful to all candidates, regardless of race, ethnicity, religion, gender, sexual orientation, age, ability, or any other characteristic protected by law. We believe that diversity brings unique perspectives and experiences that can enhance our team and drive innovation, and we are committed to providing equal opportunity and support to all candidates. We encourage everyone to bring their authentic selves to the interview process and join us in building a diverse and inclusive culture at Traction Rec.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Please note that employment is contingent on the successful completion of background and reference checks.