This role is open to remote based candidates with a preference for (PST) based individuals

We’re looking for a Product Manager to join our team and be part of our next stage of growth. As the Product Manager, your top priority is meeting with customers to understand their needs, making decisions on which are the highest value, validating this with partners and in-house teams, and aligning this with the product strategy. Additionally, this role is responsible for developing product requirements and leading user experience, engineering, quality assurance, and other teams through feature development and release.

Who we are

At Traction Rec, community is at the heart of everything we do. We empower nonprofit organizations like YMCAs, Jewish Community Centers (JCCs), Boys & Girls Clubs of America (BGCA), and Salvation Army Kroc Centers to strengthen their communities through great technology built on the Salesforce platform. By enabling these organizations to deliver their services more efficiently, we help them focus on creating meaningful connections and driving positive change where it matters most.

We believe that business is a powerful force for good. As part of this belief, we’ve committed to the Pledge 1% for the Planet, dedicating 1% of our time, product, profit, or equity to supporting environmental and community causes. This commitment reflects our dedication to creating a positive impact that extends beyond technology.

Our passion for community and innovation has earned us recognition, including:

• Salesforce Nonprofit Sales Partner of the Year and ISV Partner of the Year
• Globe & Mail's Top Growing Companies of 2024 and 2025
• Deloitte's Technology Fast 50 winner
• Deloitte's Technology Fast 500 winner

At Traction Rec, we live our values: Community, Authenticity, Impact, Fun, and Growth. As a Living Wage Certified employer in British Columbia, we are dedicated to supporting not just the communities we serve but also the people who make it all happen—our team.

If you’re passionate about making a difference and want to join a company that puts community first, we’d love to have you on this journey with us. Together, let’s create stronger, healthier, and more connected communities.

Skills

Traction Rec’rs come from a variety of backgrounds, and we are eager to find people that are from diverse traditional backgrounds. For this role, you might have:

• 3+ years of product management experience, with a proven track record of guiding products from concept to launch.
• Excellence in gathering customer requirements, evaluating marketing conditions, and discerning new ideas to maximize the value delivered by the R&D team
• Hands-on experience working within the Salesforce ecosystem is highly desired.
• Demonstrated experience in end-to-end product lifecycle management, from initial discovery and roadmap planning to post-launch analysis and iteration.
• Familiarity with an Agile framework
• Excellent communication skills
• Problem-solving aptitude
• Creative thinking skills
• Bonus points if:
• You’ve worked in the nonprofit sector, community centers, or with community-focused organizations.
• You are a results-oriented self-starter who is motivated by outcomes, not just outputs.
• You thrive in a fast-paced, dynamic environment and are energized by the challenge of building something great.
• You are defined by your creativity and initiative, constantly looking for new opportunities to create value, unconstrained by a rigid job description.

What You Will Be Doing

• Develop and implement product features that align with the product roadmap and deliver meaningful value to customers and the business.
• Uncover customer needs through both qualitative and quantitative research, analyzing feedback, usage data, and competitive insights to inform product direction.
• Collaborate with senior leadership to translate customer and market insights into a compelling product vision, strategy, and prioritized roadmap.
• Lead and coordinate cross functional teams including design, development, quality assurance, and support to break down complex problems into clear, actionable user stories that drive measurable outcomes.
• Apply Agile and continuous delivery principles to ensure efficient, iterative development and successful, on-time releases.
• Leverage data and analytical thinking to evaluate product performance, track adoption, and continuously improve the user experience and business impact.
• Communicate the “why” behind the product effectively across audiences, inspiring alignment among engineers, executives, and customers through clear storytelling.
• Produce engaging, accessible documentation that enhances product understanding, drives adoption, and contributes to an exceptional customer experience.

Compensation

At Traction Rec, we are committed to a fair, market-based and equitable compensation structure. Our market data is refreshed on an annual basis to reflect the most current market conditions.

The starting salary band for this role is $95,000-$105,000. Starting salaries will vary within this range based on experience, skill level, and internal equity related to the role.

Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.

If you’re interested, so are we! Send your resume our way, and let’s chat.

At Traction Rec, we believe that diversity and inclusion are essential to our success. We are committed to building a team that reflects the diversity of the communities we serve, and we actively seek and welcome candidates from all backgrounds. Our hiring process is designed to be fair, welcoming, and respectful to all candidates, regardless of race, ethnicity, religion, gender, sexual orientation, age, ability, or any other characteristic protected by law. We believe that diversity brings unique perspectives and experiences that can enhance our team and drive innovation, and we are committed to providing equal opportunity and support to all candidates. We encourage everyone to bring their authentic selves to the interview process and join us in building a diverse and inclusive culture at Traction Rec.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Please note that employment is contingent on the successful completion of background and reference checks.