*This role is open to remote based candidates in Canada or the US*

We’re looking for an Account Manager to join our team and be part of our next stage of growth. As our Account Manager, your top priority is to own and grow customer relationships across your portfolio of our larger, more complex, enterprise accounts. You will bring clarity and leadership to the customer lifecycle by being the single point of contact for key stakeholders, ensuring alignment, adoption, renewal, and expansion opportunities. You will use your strategic thinking, customer-first mindset, and ability to connect the dots across internal teams to drive the long-term success of our customers.

You will work cross-functionally with our professional services, customer engagement, support, sales, and product teams to deliver a seamless customer experience while enabling scale across our growing customer base.

Who we are
At Traction Rec, community is at the heart of everything we do. We empower nonprofit organizations like YMCAs, Jewish Community Centers (JCCs), Boys & Girls Clubs of America (BGCA), and Salvation Army Kroc Centers to strengthen their communities through great technology built on the Salesforce platform. By enabling these organizations to deliver their services more efficiently, we help them focus on creating meaningful connections and driving positive change where it matters most.

We believe that business is a powerful force for good. As part of this belief, we’ve committed to the Pledge 1% for the Planet, dedicating 1% of our time, product, profit, or equity to supporting environmental and community causes. This commitment reflects our dedication to creating a positive impact that extends beyond technology.

Our passion for community and innovation has earned us recognition, including:

• Salesforce Nonprofit Sales Partner of the Year and ISV Partner of the Year
• Globe & Mail's Top Growing Companies of 2024 and 2025
• Deloitte's Technology Fast 50 winner 2024
• Deloitte's Technology Fast 500 winner 2024 and 2025

At Traction Rec, we live our values: Community, Authenticity, Impact, Fun, and Growth. As a Living Wage Certified employer in British Columbia, we are dedicated to supporting not just the communities we serve but also the people who make it all happen—our team.

If you’re passionate about making a difference and want to join a company that puts community first, we’d love to have you on this journey with us. Together, let’s create stronger, healthier, and more connected communities.

Traction Rec’rs come from a variety of backgrounds, and we’re eager to find people from diverse backgrounds.

Skills
Traction Rec’rs come from a variety of backgrounds, and we are eager to find people that are from diverse backgrounds. For this role, you might have:

• 3+ years of experience in account management, customer success, or client services in a SaaS or technology-driven environment
• Experience working with nonprofits, community centers, or membership-based organizations (direct experience with Salesforce is an asset)
• Proven ability to develop and maintain executive-level relationships and act as a trusted advisor
  Strong business acumen with the ability to connect customer goals to technology solutions and strategic outcomes
• Experience managing renewals, expansion opportunities, and mitigating churn risks
  Excellent organizational skills with a history of managing a portfolio of accounts and keeping clean documentation in CRM systems
• Exceptional interpersonal skills including written, verbal, and presentation skills
• Demonstrated ability to collaborate effectively across cross-functional teams and influence without direct authority
• Ability to diagnose customer challenges, identify opportunities, and bring the right resources together to create solutions

What You Will Be Doing

• Serve as the primary point of contact and trusted relationship leader for your portfolio of enterprise accounts
• Build and maintain strong relationships with executive sponsors and key stakeholders through regular check-ins, pulse calls, and strategic touchpoints
• Define, manage, and maintain success plans aligned with the customer’s and Traction Rec’s strategic goals
• Lead Quarterly Business Reviews (QBRs), track progress against objectives, and gather feedback to inform roadmap and service delivery
• Proactively identify renewal timelines, expansion opportunities, and risks, ensuring timely and strategic engagement with customers and internal teams
• Partner with internal teams to coordinate responses to escalations through the management of available resources to ensure timely resolution
• Align internal teams on customer account needs related to roadmap, services, support, and Salesforce alliance priorities
• Maintain accurate account records and documentation in CRM, ensuring visibility into key actions, stakeholders, and upcoming milestones
• Enable executive sponsors by preparing briefs, aligning messaging, and facilitating strategic customer meetings
• Identify when Salesforce ecosystem engagement is needed and coordinate joint activities with Salesforce account executives, CSMs, and partners
• Travel to clients, as required (Must be able to travel in Canada and US, without restriction)

Compensation
At Traction Rec, we are committed to a fair, market-based and equitable compensation structure. Our market data is refreshed on an annual basis to reflect the most current market conditions.

The starting salary band for this role is $90,000-$100,000. Starting salaries will vary within this range based on experience, skill level, and internal equity related to the role.

Please note that the range details above reflect the base pay only and do not include our competitive bonus program and benefits that we offer.

Our Approach to AI
At Traction Rec, we’re big fans of AI and we embrace it as a tool that helps us work smarter and more creatively. It may even have helped with this job description. That said, our recruiting process is 100% human. From resume review to interviews to job offers, every step is led by real people who care about real people. No bots making hiring decisions here.

If you’re interested, so are we! Send your resume our way, and let’s chat.
At Traction Rec, we believe that diversity and inclusion are essential to our success. We are committed to building a team that reflects the diversity of the communities we serve, and we actively seek and welcome candidates from all backgrounds. Our hiring process is designed to be fair, welcoming, and respectful to all candidates, regardless of race, ethnicity, religion, gender, sexual orientation, age, ability, or any other characteristic protected by law. We believe that diversity brings unique perspectives and experiences that can enhance our team and drive innovation, and we are committed to providing equal opportunity and support to all candidates. We encourage everyone to bring their authentic selves to the interview process and join us in building a diverse and inclusive culture at Traction Rec.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Please note that employment is contingent on the successful completion of background and reference checks.